We care deeply about your experience with us. Each item is crafted or curated with intention, and we stand behind its quality. That said, we understand that sometimes things donโt go as planned โ so hereโs how we handle returns and refunds.
๐ฟ All Sales Are Final
Due to the handmade and spiritual nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. This helps us preserve the integrity of each creation and reduce waste.
๐ก๏ธ Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, weโre truly sorry. Please contact us within 7 days of delivery at [your email] with:
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Your order number
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A clear photo of the damage or issue
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A brief description of the problem
We'll offer you the choice of a replacement, store credit, or a partial refund โ whichever suits you best.
๐ Changed Your Mind?
We currently do not accept returns for reasons of personal preference, such as color, scent, or size variations โ especially as many of our items are natural, artisanal, or intuitively selected (e.g., crystals, mini claynions).
But we want to make it right. If youโre not fully satisfied with your experience, please reach out โ weโll do our best to offer a gesture of goodwill, such as a discount on your next order or a small surprise in your future shipment.
๐ฆ Lost or Missing Packages
If your package is marked as delivered but you havenโt received it, please allow 2โ3 business days (as carriers sometimes scan early). Still missing? Contact us and weโll assist you in filing a claim or providing a resolution where possible.
โป๏ธ Sustainability Matters
We kindly ask our customers to consider mindful consumption before purchasing. Every return means additional packaging and carbon emissions. By choosing store credit over returns, you're helping us keep our planet a little greener ๐ฑ โ and weโll thank you with a bonus credit.
๐ฌ Contact Us
For any concerns, reach out to our support team at archeast.org@gmail.com or contact customer service onlineโ we're here to help and always happy to hear from you.